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Queries that we are asked most.
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Getting started
What QuestPix is, who it is for, and how to begin.
Do I need an account to use QuestPix?
Not for the free resources. Previous-year papers, formula sheets, flash cards, revision notes and chapter practice are all open, with no sign-in and no paywall. An account is needed only when something has to remember you: attempting a test timed, getting an analysis report, or enrolling in a course.
Read moreWhich exams does QuestPix cover?
JEE Main and Advanced, NEET, Olympiads, school boards, and MHT-CET. Course and test-series availability differs by exam. The exam pages list what is currently open for each.
Read moreHow do I create an account?
Sign up with your mobile number and verify the OTP we send. There is no password to remember. You can log in the same way every time.
Read moreI am not sure which course or batch suits me. Can someone advise?
Yes. Tell us your target exam, your current class and where you feel weakest, and a counselor will suggest a fit rather than the most expensive option. WhatsApp is usually the fastest route.
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Classes & courses
Live batches, recordings, doubt support and how a course runs.
Are the classes live or recorded?
Both. Batches run live on a fixed timetable, and every session is recorded so you can rewatch it or catch up if you miss one.
Read moreWhat happens if I miss a live class?
The recording is in your dashboard, usually the same day. You keep access to it for the length of your enrolment, so a missed class is a delay rather than a loss.
Read moreHow do I get a doubt solved?
Ask in the doubt section and a subject teacher answers. You can attach a photo of the question or record it as a voice note if typing the maths is slow.
How long do I keep access to a course after buying it?
For the duration stated on that course's page. Access is tied to your account and begins when the batch starts, not when you pay.
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Test series & practice
Mock tests, analysis, ranks and how attempts are scored.
What do I get after attempting a test?
A full report: your score, accuracy, time spent per question, and the chapters where your marks actually went. Reading a paper you have not attempted tells you almost nothing about whether you could have solved it. The report is the point.
Read moreCan I attempt previous-year papers as a timed test?
Yes. Every previous-year paper can be downloaded as a PDF for free, or attempted in timed mode for the full analysis afterwards. Attempting needs a free account; downloading does not.
Read moreAre the mock tests in the same format as the real exam?
Yes. Same pattern, same marking scheme, same duration, in a computer-based interface built to feel like the exam-day one.
Read moreHow is the All-India rank calculated?
From the scores of everyone who attempted the same paper. It is a comparison against the students sitting that test on QuestPix, not a prediction of your rank in the real exam.
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Free resources
PYQs, formula sheets, flash cards, revision notes, and what they cost.
Are the free resources really free?
Yes. Every chapter is open, with no account and no sign-in. We publish them free because the students who find them useful tend to come back when they need the classes and mock tests too.
Read moreWhat is in the formula book?
Chapter-wise formula sheets across Physics, Chemistry and Maths, each formula with a worked example showing where it is used. Open any chapter and you can print it to PDF to revise offline.
Read moreHow should I actually use a formula sheet?
Not by reading it. Use it as a checklist: cover the sheet, write out what you remember for the chapter, then compare. The gaps you find are what to revise. Reading a formula you already know feels productive and teaches you nothing.
Read moreWhen should I use flash cards?
After you have studied a chapter, not instead of studying it. Flash cards are a retrieval tool. The value is in trying to recall the answer before you flip, which is also why passively reading a deck does very little.
Read moreHow many years of previous-year papers should I do?
The last five to seven years is the useful window. Older papers are still good practice, but syllabus and pattern changes mean the recent ones tell you more about what is coming.
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Payments, refunds & access
How to pay, what the refund window is, and how long access lasts.
How do I pay, and is it secure?
Payments run through Razorpay: UPI, cards, net banking and wallets. Card details are handled by Razorpay and never touch QuestPix servers.
Read moreCan I get a refund?
Within 7 days of purchase, provided you have not started consuming the course. A test attempt, more than 10% of a lecture watched, a live class attended or any PDF downloaded ends the window. The full policy sets out exactly what counts.
Read moreMy payment was debited but the course has not opened. What now?
Give it a few minutes; confirmation can lag the bank. If it has not appeared after that, message us with the payment reference and we will trace it. Do not pay a second time.
Read moreDo you offer any discounts?
Batch pricing and any current offers are shown on the course itself. If cost is the thing standing between you and a batch, talk to us before deciding it is out of reach.
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Your data & privacy
What we hold, your rights under the DPDP Act, and how to exercise them.
What data does QuestPix hold about me?
Your account details, what you have enrolled in, and your activity on the platform: attempts, scores and progress. You can see what is stored in your browser and request the rest.
Read moreWhat are my rights under the DPDP Act?
Six of them: access, correction, erasure, grievance redressal, nomination, and withdrawal of consent. The data-rights page explains each one and gives you a form to exercise it.
Read moreHow do I raise a complaint that has not been resolved?
Write to the Grievance Officer. The grievance page names them, gives their contact, and sets out the deadlines at each step, including how to escalate if we do not resolve it in time.
Read moreHow do I stop receiving messages from QuestPix?
Tell us and we will stop. You can withdraw consent for non-essential communication at any time without losing access to anything you have paid for.
Read more
Or reach us directly
Share your questions, comments and concerns, we are here to help.
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Speak to the support team directly.
+91 95216 87733Email
Email us your queries.
support@questpix.com
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