Refund and Cancellation

This policy applies to digital courses, test packs, and subscriptions purchased through QuestPix. Specific programs may have additional terms disclosed at purchase; where they conflict, the program terms control for that purchase.

You may request a full refund within 7 calendar days of the date of purchase, provided you have not consumed more than a limited amount of the product. Requests made after the 7th day are not eligible.

The window closes early if any of the following applies, because the value of a digital product is delivered as it is used:

• Test series and test packs — you have started one or more test attempts.
• Courses and subscriptions — you have watched more than 10% of the included recorded content, or attended a live class.
• Downloadable material — you have downloaded any included PDF, notes or formula book.

Where a bundle mixes these, the restriction applies to the bundle as a whole. If none of the above applies and you are inside 7 days, the refund is full — there is no restocking or cancellation fee.

Email questpixedu@gmail.com from your registered address with your order or transaction id, name, and reason. The date we receive your email is the date used to judge the 7-day window. We respond within a few business days with status or any missing information.

Approved refunds are initiated to the original payment method where possible. Bank and payment network timelines (often 5–14 business days) apply after we approve.

Admin fees, bundle components already fully consumed, promotional items marked non-refundable, and fees outside QuestPix’s control (e.g. certain gateway surcharges) may be excluded. Fraudulent or abusive chargebacks may result in account closure.

You may stop auto-renewal of subscriptions in account settings where available, or by writing to support before the next billing date.

We aim to resolve concerns fairly. For unresolved issues, the dispute resolution and jurisdiction terms in our Terms and Conditions apply.